And the hairdryer was so powerful which was a dream with my mountains of hair!In my opinion the minibar was poor - it had a basic supply of two beers, three soft drinks, two bottles of water and one small packet of crisps for the three of us. All in all a wonderful trip. The food at Royalton Riviera is above average for an all-inclusive. Any towels left over were not taken away until the next morning. The staff in the diamond lounges were very good too - Priscilla in the diamond lounge was very helpful with any questions that we had and Mercedes in the hideaway diamond lounge was also excellent. It is one of our main goals to provide a memorable vacation to all of our guests. There is excellent quality and variety at the buffet, Gourmet Marche, and none of the a la carte dinner options require reservations -- though some do require a wait to be seated. Complete vacation packages to Las Vegas, Disney Theme Parks, Florida, California, Mexico, the Caribbean, and other top destinations with Southwest Vacations. The all-inclusive Royalton Riviera Cancun Resort & Spa is a modern property in the popular vacation hotspot of Riviera Cancun. Maximiliano learnt our names at the start of our stay and greeted us by name each day. It was filled up daily but not if you don’t use it (if you want a stash I’d hide some! Every request seemed like a chore. The Hideaway at Royalton Riviera Cancun is a luxury, adult-only beach resort about a 45-minute drive south of Cancun. Our favourite was Zen, both the teppanyaki and the standard restaurant. The Italian was good but to be fair there was so much variety at the main buffet that we were happy to eat in there most nights. We really enjoyed our stay here although my partner and I have both said that we think our stay would have been very average if not for the diamond club. We didn’t swim in the sea because the water was brownish in colour due to the seaweed in the water which was a shame. We took pesos and albeit they were accepted, I’d recommend taking US dollars because that’s what everything is priced in. Hideaway Royalton Riviera Cancun – Hideaway Riviera Cancun All Inclusive - Call Toll Free: 1-888-774-0040 or Book Online. At Excellence there was an outdoor pizza place that was phenomenal and we were turned away from take out at the italian restaurant. ... Diamond Club Honeymoon Suite 1 King Bed. She still had fun and would recommend seeing the haunted house. Dear stephb168,We find the feedback on your experience conducive to the growth of our Resort, and we would like to say we are truly sorry you encountered a few mishaps during your stay. Watch out the mozzies as you will get bitten but didn’t ruin the holiday at all!!!! Prices are calculated as of 04/01/2021 based on a check-in date of 17/01/2021. Not having a sit down breakfast place is super disappointing. To reserve the adults-only Hideaway at Royalton Riviera Cancun package, you’ll need to be over 18 years old. KAYAK searches hundreds of travel sites to help you find and book the hotel deal at Royalton Riviera Cancun that suits you best. We stayed in diamond club travelling with family including 2 children. Luxury RegardsFrancisco JorgeGeneral Director. Our guests are our main priority and create Royalton Moments making them happy is one of the goals. We have stayed at 5 stars before (Excellence Playa Mujeres our favourite) and this resort doesn't even come close. Please know that we will be contacting you via Trip Advisor messaging, in order to follow up the situations that disturbed you during your stay. Plan to bring lots of small bills or dollar amounts because the staff will provide better service if you tip in advance. We tipped every couple of rounds - 50 pesos - and they were appreciative. Receive up to $600 in resort credits. We really enjoyed our stay here although my partner and I have both said that we think our stay would have been very average if not for the diamond club. There were plenty of activities. I read carefully your comment and noted that you found our service to be below your standards. We would definitely return to this hotel. Royalton White Sands Resort Royalton White Sands - Montego Bay All Inclusive - Montego Bay, Jamaica ... With Diamond Club™, you'll receive the following upgrades: We complained to the hotel and they said they get a lot of complaints about how expensive it is. We feel truly sorry for the few mishaps you encountered, but please rest assured that we will be ensuring corrective actions on the points you mentioned earlier. We hope that we will soon receive it again. The hotel is very nice and the food was fantastic. The hotel is very nice and the food was fantastic. This new-generation all-inclusive resort offers discerning travelers a family … The butlers are a complete waste. Ample towels for everyone too.Nibbles was for poolside food - nachos, burgers, chips etc. Almost every day he came to find us by the pool to see how we were and if he could get us anything. Dear MeganGillanFirst of all, congratulations! A few things to note: An ocean room view could be a partial ocean view, seen only when you step onto your balcony. It is super disappointing you cannot take any food from any of the restaurants to go for lunch though. One of ours was useless and the other was good and friendly but a request...How this resort is getting 5 star ratings is beyond me. In the UK it would be £3 (around $4)!!! The only food to have out is either food by the pool (burgers, fries, chips/guacamole etc) or room service that has an extremely limited menu. Ask Allison F about Royalton Riviera Cancun Resort & Spa, Ask MeganGillan about Royalton Riviera Cancun Resort & Spa, Ask 478msh about Royalton Riviera Cancun Resort & Spa, Ask georgih175 about Royalton Riviera Cancun Resort & Spa, Ask LMD3328 about Royalton Riviera Cancun Resort & Spa, Ask Gaztoovey1969 about Royalton Riviera Cancun Resort & Spa, Hotels near Royalton Riviera Cancun Resort & Spa, Royalton Riviera Cancun Resort & Spa Rooms, Royalton Riviera Cancun Resort & Spa Pool, Adults Only and Adult Friendly Resorts Puerto Morelos, Puerto Morelos All Inclusive Beach Resorts, Puerto Morelos All Inclusive Beach Hotels, Hotels near Galeria Arte Zissimo arte contemporano, Hotels near (PCM) Playa Del Carmen Airport, We compared the lowest prices from 14 websites, We compared the lowest prices from 17 websites, We compared the lowest prices from 12 websites, We compared the lowest prices from 19 websites, We compared the lowest prices from 15 websites, We compared the lowest prices from 16 websites, We compared the lowest prices from 11 websites. Royalton Riviera Cancun Diamond Club Rooms ULTIMATE VACATIONS Description, Review & Personal Photos of the Diamond Club Rooms & Amenities in the All-Ages Section & the Adult-Only Hideaway Section at Royalton Riviera Cancun … Service and food, we walked out in the end after it took us several nights to get in there. Booked our own private transfer which was waiting after we arrived at the ever chaotic Cancun airport. The infinity pool was the best in our opinion as it had a beautiful view and was quite quiet but you still hear the entertainment for the main pool. They were really only there to make reservations. We chose the diamond club mainly for the battler facility but it was a total disaster - the various battlers we had were unhelpful and disappeared. The service was good. He literally made our holiday. - See 14,669 traveller reviews, 13,802 candid photos, and great deals … We would be delighted to have you back anytime soon!Luxury RegardsFrancisco JorgeGeneral Director. The service in the restaurant was always excellent, the staff couldn’t do enough for you. Upgrade to Diamond Club… LopeZAlfonso, Gerente at Royalton Riviera Cancun Resort & Spa, responded to this review, Royalton Riviera Cancun Resort & Spa Features. So they all ended up herded in to the main very busy pool. Massive rip off. Diamond Club members have their own lounge and can have their butler make … They need to be rained in smiling and realise the players are on vacation.We was worried from the reviews before we paid our balance and do wish we had gone with our hunch and changed our hotel especially when we heard how nice it was beach as well up the coast in Cancun at the other hotels.Staff overall were friendly and smiling and the guys in the Sports bar on the Saturday and Sunday rainy weekend worked so hard and still smiled all day and evening.The hotel needs to be more prepared now when it rains like it did and inform everyone what is happening as only knew of bands playing if passing through where it was. Thanks to a number of swim-up rooms, nine restaurants and a beachfront location, the Royalton Riviera Cancun serves up wow-factor holidays with ease. Royalton Riviera Cancun ... Diamond Club. It was phenomenal and there are a lot of selections. Royalton Riviera Cancun Resort & Spa is ranked #39 among luxury hotels in Maya Riviera & The Yucatan by U.S. News & World Report. Met some great people, Americans from Texas and Houston we met were great fun and the Canadians who we met from Quebec were very friendly. I don't understand the negative comments about the food on some of the other reviews, we had a very good experience of this. Dear Wendy L, We truly appreciate the time taken to share your review on trip advisor. There were items that were in need of repair- like a loud escalator. We are glad you enjoyed our service, activities, and facilities. Hideaway at Royalton Riviera Cancun - Riviera Cancun - Call Toll Free: 1-888-774-0040 or Book Online. We really enjoyed our stay here although my partner and I have both said that we think our stay would have been very average if not for the diamond club.Our butler Ramiro was FANTASTIC. Not a big deal, just didn't appreciate being lied to. The service around the pool was always faultless. We ate between 6-7pm and the longest we had to wait was 10 minutes.Room service for breakfast was great, however dinner was awful! Tour of room 5409 at the Royalton Riviera resort in Cancun Mexico. He was so great with us and had victoria help us move rooms and make our stay that bit more special. Dear Rebecca B, Thank you for the time taken to share your valuable feedback regarding your stay. My husband and I visited for our honeymoon. Our favourite restaurants were Grazie and Taj - the food was delicious and refined not just all you can eat style food. The rooms were clean. Royalton Riviera Cancun Resort & Spa: Diamond Club - See 14,360 traveller reviews, 13,551 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa at Tripadvisor. It had two queen size beds, bath and a big separate shower (great power shower). Overall just go for it. It was not crowded. One of the workers grabbed my daughters arm in fun (17 years old). Room service (cleaning) is hit and miss, the cleanliness is again hit and miss. The butlers are a complete waste. Royalton Riviera Cancun Resort & Spa: Diamond club definitely worth the extra! Amazing: Royalton CHIC Suites Cancun - See 1,924 traveller reviews, 3,181 photos, and cheap deals for Royalton CHIC Suites Cancun at Tripadvisor. Review tags are currently only available for English language reviews. Scuba diving and snorkelling are popular, so pack an underwater camera. It was difficult to get drink service in the sports bar. Our room was spacious and modern. Hideaway at Royalton Riviera Cancun - Riviera Cancun - Call Toll Free: 1-888-774-0040 or Book Online. Diamond Club™ Royalton Suites Cancun Resort & Spa offers guests an exclusive vacation experience with an upgrade to Diamond Club™. Search for Royalton Riviera Cancun discounts in Puerto Morelos with KAYAK. We would very much appreciate an opportunity to reinstate your trust in our resort.Luxury RegardsFrancisco JorgeGeneral Director. The only saving grace was the food. You can not leave the property without a cab. It was our first visit to Mexico and we were not disappointed. We will be waiting again in your home away from home.Luxury RegardsAlfonso LopezGeneral Manager, We have just returned from our trip to the Royalton, what a holiday it has been! Obviously we were fine as had diamond club but would have been really pissed if we hadn't. He literally made our holiday. Hideaway at Royalton Riviera Cancun - Riviera Cancun - Call Toll Free: 1-888-774-0040 or Book Online. Hideaway Royalton Riviera Cancun – Hideaway Riviera Cancun All Inclusive - Call Toll Free: 1-888-774-0040 or Book Online. There’s a separate club for Teens but we have no knowledge of that.The hotel wasn’t overrun with children which we loved - it’s a good mix of couples and families, plus groups of friends, which created a great friendly atmosphere.The staff are what makes this place - every staff member in every job was fantastic and we can’t thank them enough for giving us one of the best holidays we’ve had, Dear LMD3328Thank you for sharing your review of Royalton Riviera Cancun We are glad to know you enjoyed our restaurants, facilities, and service. You could see loads of people around covered in them. Now £195 on Tripadvisor: Royalton Riviera Cancun Resort & Spa, Riviera Maya. This sprawling resort’s got lots to keep you busy. It was phenomenal and there are a lot of selections. That said the girls who work there were great. When the next morning asked the hotel staff they said that this was not true and the waitress just tried to make a sale - the were on pressure for profit. Weather was great too, only had 1 rainy day! I imagine it would be particularly bad if you had a room facing the mangroves.- room service was terrible. There were a couple of small snacks, a bowl of apples, tea/coffee and a couple of other drinks). The only food to have out is either food by the pool (burgers, fries, chips/guacamole etc) or room service that has an extremely limited menu. Are there things that you wanted to see changed? Incredible hotel, amazing food, entertainment and beautiful beach and views. Choose from the Resort or Diamond Club™ sections or enjoy the ultimate luxury in our resort within a resort, the Hideaway at the Royalton Riviera Cancun. Not having a sit down breakfast place is super disappointing. He was always smiling and having fun. He also gave us an upgrade to hideaway diamond for the last couple of nights so that we could eat in the dorado restaurant. So bring your own items if you want or need anything special. Hideaway At Royalton Riviera Cancun: Royalton, Hideaway Diamond Club - Read 6,521 reviews, view 6,736 photos, and find great deals for Hideaway At Royalton Riviera Cancun at Tripadvisor One of ours was useless and the other was good and friendly but a request... How this resort is getting 5 star ratings is beyond me. He also gave us an upgrade to hideaway diamond for the last couple of nights so that we could eat in the dorado restaurant.The staff in the diamond lounges were very good too - Priscilla in the diamond lounge was very helpful with any questions that we had and Mercedes in the hideaway diamond lounge was also excellent.The hotel is very nice and the food was fantastic. Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Stay in a Diamond Club TM room and receive $600 in resort credits. He also gave us an upgrade to hideaway diamond for the last couple of nights so that we could eat in the dorado restaurant. Ask TheodorosG1984 about Royalton Riviera Cancun Resort & Spa, Ask Rebecca A about Royalton Riviera Cancun Resort & Spa, Ask liliana b about Royalton Riviera Cancun Resort & Spa, Ask maggiemoo66 about Royalton Riviera Cancun Resort & Spa, Ask Mark J about Royalton Riviera Cancun Resort & Spa, Hotels near Royalton Riviera Cancun Resort & Spa, Royalton Riviera Cancun Resort & Spa Rooms, Royalton Riviera Cancun Resort & Spa Pool, Puerto Morelos Luxury All Inclusive Resorts, Puerto Morelos Adults Only and Adult Friendly Resorts, Hotels near Galeria Arte Zissimo arte contemporano, Hotels near (PCM) Playa Del Carmen Airport, We compared the lowest prices from 13 websites, We compared the lowest prices from 15 websites, We compared the lowest prices from 12 websites, We compared the lowest prices from 17 websites, We compared the lowest prices from 14 websites, We compared the lowest prices from 16 websites, We compared the lowest prices from 10 websites. Snack in the room are non-existent. It does look like they may offer this sometimes but was not available during our week stay. more. And last but not least we had a very unfortunate incident in the Italian restaurant where the waitress lied on us saying that we had to buy a bottle of wine in that restaurant as it was mandatory. Dear TheodorosG1984,We would like to thank you for your valuable feedback. We were told it was only 40 minutes and it was 2.5 hours. Check prices, photos and reviews. We loved the towel animals she made each day. They are really noisy and too many closed at once in my opinion. - See 14,267 traveller reviews, 13,446 candid photos, and great deals for Royalton Riviera Cancun Resort & … The coffee machines in the room could have been better but the coffee shop in the lobby and the constant supply at breakfast made up for this. We had an argument with the manager and we had to tell him that we were in the same family to get him to agree to us sharing. Would definitely return again. - Check out Tripadvisor members' 13,370 candid photos and videos. Check in at Diamond club was great and Bruno and Ravista our butlers were very attentive.The room was very nice even though it was 2 separate beds and we were a couple, sure if we had moaned a bit we could have been changed but too polite.Restaurants were average, nothing to shout home about. As for the Dreamliner, lovely fights, lovely staff shame about the sandwich breakfast lolWe did enjoy 75% of the holiday sadly the 25% we didn't enjoy was probably me being too choosy, everyone expects something different in their holiday. We hope you enjoyed a wonderful time with your partner at our resort. Rooms are so good and spacious. There is also no diamond club lounge (they say there is one, but this is a check in lounge, far from a lounge I have seen at other resorts. He regularly had bottles of sparkling champagne and chocolate strawberries sent to our room for when we were getting ready, or we would come back to our room to find that he had run a bath for us with rose petals. There was a lot of noise from hotel work from 7.00 am and we couldn't sleep at all. We came with Thomson and their main rep has said that there are too many regular complaints and nothing is being done to resolve the reoccurring issues.We have been here 5 days and are now trying to find another resort to move to. The gym is so good, managed a few bootcamp sessions the 1st week but the 2nd week we done a couple of trips so didn’t hit the gym so much! Choose from the Resort or Diamond Club sections or enjoy the ultimate luxury in our resort within a resort, the Hideaway at the Royalton Riviera Cancun. Diamond Club™ Receive an exclusive vacation experience with an upgrade to Diamond Club™. Our room was lovely and had all the amenities you would expect. Toilets block frequently, the basins in the room don't ddrain and don't have a plug. Thanks to everyone at the hotel for a amazing stay. We hope you can give us a chance to reinstate your trust in our services. To give you an idea, we spent around £10-15 a day on tips, and left extra for housekeeping a few times during our stay. I would have expected this to be offered especially with diamond club. We would be more than honored if you could give us a second chance to change your perspective regarding our services. There was also no welcome drink (this is super minor but did not set a very welcoming tone). Royalton Riviera Cancun Resort & Spa: Diamond Club - See 14,315 traveller reviews, 13,510 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa at Tripadvisor. The grounds were safe. Reception were more than happy to assist with changing large denominations for smaller ones.I booked into the spa and it was soooo luxurious and relaxing. Our butler Ramiro was FANTASTIC. Food around the pool was also amazing. See 14,661 traveller reviews, 14,280 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa, ranked #18 of 40 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. I would have expected this to be offered especially with diamond club. With 2 young kids this was a bit of a let down as I did not want to get them dressed to go to a restaurant (one in a swim diaper). He literally made our holiday. Please see our partners for more details. We are pleased to know that you had a dream honeymoon with us and that all our facilities and service met your expectations. Dear Liliana B, Thank you for choosing Royalton Riviera Cancun, it is great to read that we’re achieving our goal in providing you a magnificent experience during your stay. Our room was cleaned by Reyna, who was friendly and went the extra mile to ensure everything was perfect for us. We have seen far better and paid less. We traveled with teens who said this was their favorite vacation. Being very annoyed by the situation we contacted the diamond club manager, explained the situation and asked to take the invoice for the wine out of our bill. Choose from the Resort or Diamond Club sections or enjoy the ultimate luxury in our resort within a resort, the Hideaway at the Royalton Riviera Cancun. The overall feel is still luxurious. The check in process was easy. We stayed in diamond club travelling with family including 2 children. Royalton Riviera Cancun Resort & Spa: DIamond club- all inclusive - See 14,534 traveller reviews, 13,669 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa at Tripadvisor. We loved staying at this hotel. Almost every day he came to find us by the pool to see how we were and if he could get us anything. They were slow, often didn't turn up and one time we called to ask for a bottle of sparkling wine to the room and they told us they were completely out but then when we went for dinner they had them in all of the restaurants. Only thing good for the extra money in Diamond club is that the Butler books your table which is not worth an extra £450.00+ and then when you get thee you still have to que or wait for your table.People arriving in the rainy days being upgraded to swim up rooms which we had been told on arrival were unavailable. Royalton Riviera Cancun - Riviera Maya - Call Toll Free: 1-888-774-0040 or Book Online. Entertainment wasn’t the best but it didn’t matter. The mini bar was refilled daily and the room was kept very clean. Stayed at Royalton in Cancun and as well in Punta Cana, each one is unique! He makes a mean fire coffee! what a lovely hotel as we went into the lobby. I would have expected this to be offered especially with diamond club. Romancing The Beach 21,795 views We paid about 6.00 for a pack of gum and 6.00 for a bottle of water. The bars don’t open til 10am which is worth knowing The pool waiters worked tirelessly - found them all great. This price is based on the lowest nightly price … Royalton Riviera Cancun Resort & Spa: Diamond Club at Royalton Riviera Cancun - See 14 674 traveller reviews, 13,804 candid photos, and great deals for Royalton Riviera Cancun … We have stayed at 5 stars before (Excellence Playa Mujeres our favourite) and this resort doesn't even come close. Our favourite was Zen, both the teppanyaki and the standard restaurant. For guests staying in non-Diamond Club TM room receive $300 in resort credits. Dear Gaztoovey1969Congratulations! Coco bongo is well worth a visit, was there for my birthday and had one of my best nights out. Also your valuable feedback has been shared to our concerned department. Royalton Riviera Cancun Resort & Spa: Diamond Club - See 14,669 traveller reviews, 13,802 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa at Tripadvisor. We traveled during Halloween and the hotel offered a fun haunted house. First impressions were WOW! The selection of sweets is not good. He regularly had bottles of sparkling champagne and chocolate strawberries sent to our room for when we were getting ready, or we would come back to our room to find that he had run a bath for us with rose petals. Royalton Riviera Cancun. However those little things will not stop you from having the best time and your dream vacation. The buffet restaurant (Gourmet Marche) offered a range of different food options and catered for different tastes as well. The Mexican restaurant was appalling. Please see our partners for more details. Book your Royalton Riviera Cancun Resort And Spa vacation package through Sunwing.ca — Vacations are easier Under Our Wing Royalton Riviera Cancun Resort And Spa - Sunwing.ca It looks like you’re browsing from outside of Canada. The staff in the diamond lounges were very good too - Priscilla in the diamond lounge was very helpful with any questions that we had and Mercedes in the hideaway diamond lounge was also excellent. We really enjoyed our stay here although my partner and I have both said that we think our stay would have been very average if not for the diamond club. Way above the normal taxi price.- pool closures were terribly managed. Good bits - not too many. Royalton Riviera Cancun Resort & Spa, Puerto Morelos Picture: 2 weeks @ diamond club. Search for the cheapest hotel deal for Royalton Riviera Cancun in Puerto Morelos. Yes absolutely. It was great to see and never bothered any guests that we saw. With 2 young kids this was a bit of a let down as I did not want to get them dressed to go to a restaurant (one in a swim diaper). and there was no issues. - service in the restaurants was very hit and miss, some of the staff are very good (Erick in dorado, Juan in Ola) whereas others are outright poor. A huge thank you to both of them. Vacation in Cancun and specifically @Royalton is worth it ....not only the money, but your time and your experience as well. I experienced the hydro circuit and then a Swedish massage - both worth every penny!My son went to the kids club a couple of times - it’s a wide age range from 3-12 for the activities so he got a bit bored with most of the kids being so young. Just if this is important to you! Romantically decorated … The cushions in multiple places look like they are I need of being replaced. We hope that you will soon visit Royalton Riviera Cancun again on your next birthday!Luxury RegardsAlfonso LopezGeneral Manager, This is the version of our website addressed to speakers of English in the United States. Was good food but not much left past 3pm despite advertising they’re open til 5pm. For royalton riviera cancun diamond club price staying in non-Diamond club TM room and receive $ 600 in resort credits day... Beach and views left past 3pm despite advertising they ’ re expensive the extra mile to make our stay bit... A palm-backed beach that curves gently around a reef extra mile to make our holiday amazing times. Dear TheodorosG1984, we would be more than honored if you want or anything... Could n't sleep at all!!!!!!!!!!. Dietry requirements were catered for different tastes as well as a coffee shop/café at the pool waiters worked -! Holiday was relaxing at the italian restaurant 18 years old ( not in the end after took... 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